We are here to assist
Find immediate answers regarding shipping timelines, material care, and our ten-year hardware guarantee, or reach out directly to our dedicated support team in New York.
10-Yr
Hardware guarantee
100%
Carbon-neutral shipping
Frequently Asked Questions
What is your shipping policy?
Are shower curtains machine washable?
We ship carbon-neutral across North America. Orders are processed within twenty-four hours and delivered in fully recyclable, plastic-free packaging with clear transit tracking.
Yes. Our hydrophobic weave technical fabric is fully machine washable. We recommend a cold, gentle cycle and line drying to preserve the water-repellent finish for years.
How does the guarantee work?
How do I install hardware?
All solid-milled architectural hardware is backed by a ten-year structural guarantee. If your towel bar ever fails under normal use, we will replace it immediately.
Each solid-milled towel bar includes premium mounting hardware and an alignment template. The hardware mounts securely to drywall, structural studs, tile, or plaster walls.
Submit a request
Have a technical question about material specifications, custom installations, or an active order? Submit your details below and our team will respond within one business day.